FAQ.

What kinds of services do you provide?

We offer a range of services with an emphasis on portraits and headshots, music videos, and creative promotional materials including graphic design.

Does Hyzteria House accept unique projects that aren’t listed on the website?

YES! We are open to all types of collaborations - contact us with your vision.  

Does hyzteria house accept projects that are outside of seattle? Are there additional fees?

We are willing to be wherever the project needs us to be. Additional fees may be added, depending on distance and resultant expenses.

What is a Retainer Fee?

The retainer fee, also known as the safety deposit is the amount we require to save the date(s) for your project. We do require a retainer fee in order to reserve your session date - until we receive the retainer fee and the contract is signed the date(s) is not reserved or guaranteed.

How will I receive my product?

Once the project is completed, we will provide a link where you can download the finished product - we guarantee that the product will be available for download for one month. After that time we cannot guarantee that your product will be retrievable.

Am I able to get the raw files?

We do not deliver raw images to our clients - we deliver products that we deem complete, according to Hyzteria House standards.

How does copyright work?

All necessary legal documentation will be project dependent. Don’t hesitate to ask if you have questions! We’re here for you.

Are Makeup art and Hair Stylists provided for shoots?

We do not provide makeup artists and hair stylists but are willing to work with clients to make these arrangements to the best of our ability. It is ultimately the clients responsibility to secure any outside, additional, professional HMU resources.

Is tax included in the cost of service?

Yes, sales tax charges will be reflected in your final invoice.

How does payment work?

A retainer fee is required to guarantee that your spot is secured. Payment timelines will be arranged and agreed upon prior to beginning the project.

What if we exceed our contracted time for our session and/or event coverage?

Standard rates apply for overtime. Overtime is billed at $150/hour.

What are the next steps after booking a session?

Congratulations! After booking your session we will schedule a pre-production consultation in order to create a personalized plan and identify the necessary next steps!

What is your editing process like?

All of our products and services are crafted in collaboration - we provide our unique style in an effort to meet all of your needs as determined during our pre-production consultation and prior to beginning the project itself. The number of edits we offer will be determined and limited by the scope and cost of the project. Let’s get you a product you love!

Do you offer prints for Portrait Sessions?

We do not offer prints through Hyzteria House but may be able to connect you with helpful third party sources.

What is your turnaround time for videos? 

The turnaround time for videos will depend on the type of production. We do offer an option for ‘rushed editing’ at an additional cost. Please communicate any specific deadlines during your consultation and we will do our very best to accommodate it.

How will I be able to see the videos?

All products will be retrievable either through Google Drive, We-Transfer or Vimeo.

Does Hyzteria House offer a sliding scale?

Absolutely! We will discuss meeting your specific financial needs during your consultation.